Return & Refund Policy

Last Updated:  12/16/2025

At Sugar Bunnies, we are a proudly family-owned brand dedicated to crafting high-quality hand & body care products, oral care essentials, and trusted wellness offerings. Each item is thoughtfully curated with care, intention, and attention to detail. We appreciate your trust and invite you to review our policy below.

 

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Final Sale Policy

To ensure the highest standards of quality, safety, and hygiene for every customer, all sales are final.

We do not accept returns or exchanges on gift cards or any items that have been opened, used, or altered. This policy allows us to maintain the integrity and luxury experience our customers deserve. 

 

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Damaged or Incorrect Items

Your satisfaction matters deeply to us. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we may promptly assist you.

Please include:

• Your order number

• Clear photos of the item(s) received

• Photos of the original packaging

Once reviewed and approved, we will happily offer:

• A replacement item, or

• Store credit toward a future purchase

Refunds are not issued for these situations.

 

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Shipping & Delivery Responsibility

Once your order has been carefully packaged and handed over to the carrier, Sugar Bunnies is not responsible for lost or stolen packages marked as delivered. We recommend contacting the shipping provider directly for further assistance.

 

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Order Processing & Cancellations

Orders are thoughtfully prepared shortly after purchase. For this reason, orders cannot be cancelled or modified once processing begins. We encourage reviewing all order details carefully prior to checkout.

 

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Affiliate Program & Digital Services

• All affiliate program enrollments, digital materials, and related services are non-refundable.

• Commissions are paid in accordance with our Affiliate Agreement.

• Any misuse, policy violations, or fraudulent activity may result in withheld earnings or removal from the program without refund.

 

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Refund Exceptions

Refunds are issued only in rare circumstances, such as when:

• A replacement is unavailable, or

• An error has occurred on our part

  Refunds will be processed to the original form of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If its been longer than 15 business days since we’ve approved your return, please contact us at Info@SugarBunnies.Store.

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European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

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We’re Here to Help

If you have questions regarding your order or this policy, please reach out to us. Our family is always happy to assist yours.

Email: Info@SugarBunnies.Store
Business Name: Sugar Bunnies

 

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Policy Acknowledgment

By placing an order with Sugar Bunnies, you acknowledge and agree to this Return & Refund Policy.